Troubleshooting

Follow these steps if you run into problems with your installation

By Johan Hanegraaf

Common Issues

• Cannot run Arkio simultaneously on multiple Quests
• Network Issue for meetings and online features
• My microphone is not working correctly in meetings
• Restore and manage your Arkio scenes
• Access and manage user files
• Collect and send Arkio logs
• Startup or performance issues on Quest
• Arkio does not start correctly in PC VR
• Arkio won't start on PC after installation
• Steam VR controller bindings
• Switching between Quest releases

Latest Updates

Arkio 2.2.1 This release focuses on the AI Camera workflow, making it easier to generate high-quality results with less setup, while also delivering several workflow enhancements and interoperability fixes.

• AI Camera Improvements: The AI Camera has received a significant update to improve both usability and output quality.

Arkio 2.2 enhances Arkio’s bidirectional plugins and introduces movable objects, along with cloud and workflow enhancements.

• Plugin & Import Workflow Improvements: Arkio 2.2 upgrades our plugin workflows for Revit, Rhino, and SketchUp.

Previous Version

Arkio 2.1.3 Improvements:

• Fixed import scale for models with large extents
• Fixed import scale for models loaded in imperial units
• Fixed exports failing for some models
• Fixed teleport tool for touchscreens
• Minor bug fixes
• Sketchup 2026 plugin added.