Arkio's performance is determined by the amount of processing power available on your device and may be affected by importing models that are [too large for the device](https://help.arkio.is/articles/360002027858-importing-large-3d-models), misconfigurations, insufficient memory, and system errors. If you are running Arkio on a mobile phone or a standalone headset like the Meta Quest and are encountering startup or performance issues, you can use the following steps to troubleshoot.

## Troubleshooting steps:

- Restart your device

- Load an empty new Arkio scene from the files menu

- Connect to a different internet source (Some network configurations can block Arkio, and connecting to a tethered phone can bypass this)

- Clear and re-import your temporary resources on your device

[Access and manage user files](https://help.arkio.is/en/articles/360004242278-access-and-manage-user-files)

- Clean your Meta device configuration settings, like **_“spatial services data_**" and _"**_physical space history_**_" from **_Settings>Privacy & Safety_**

- Using more than one Meta account on a single headset can cause startup issues. We recommend using only one Meta account when possible and [disabling App Sharing](https://help.arkio.is/articles/10155373224605-cannot-run-arkio-simultaneously-on-multiple-quests)

- Uninstall and reinstall Arkio (Make a backup of your important scenes to [Arkio Cloud](https://help.arkio.is/articles/6690344995613-arkio-cloud-portal), as this will remove your existing files from your device)

If you have tried the steps above and are still experiencing startup or performance issues on your device, please contact us at [support@arkio.is](mailto:support@arkio.is). If you send your [device logs](https://help.arkio.is/articles/17107697385116-collect-and-send-arkio-logs), we can see what's going wrong on your device and find a solution, which helps us improve Arkio.

Arkio 2.2.1This release focuses on the AI Camera workflow, making it easier to generate high-quality results with less setup, while also delivering several workflow enhancements and interoperability fixes.

Arkio 2.2Arkio 2.2 enhances Arkio’s bidirectional plugins and introduces movable objects, cloud and workflow enhancements. Check out the following video to see what’s new for this release.

Arkio 2.1.3Improvements: Fixed import scale for models with large extents Fixed import scale for models loaded in imperial units Fixed exports failing for some models Fixed teleport tool for touchscreens Minor bug fixes Sketchup 2026 plugin added