If you are experiencing issues with Arkio, you can help us debug the issue by collecting the Arkio logs from your device and sharing them with us at support@arkio.is. More information about accessing and managing your device user files can be found on this page

Access and manage user files

Windows

On Windows, the Arkio logs can be found in the following paths

%userprofile%\appdata\locallow\Arkio\Arkio
%userprofile%\Documents\ArkioLogs

Mac

Mac uses a hidden system folder that you can access by searching for "Arkio" in Finder or using Finder > Go > Go to folder /Library
_/Library/Containers/Arkio/Data/Documents/ArkioLogs_

iOS

iOS user files can be found under the Files App. Your log files are found under:

Files\Arkio\ArkioLogs

Android

Android user files can be accessed by connecting your phone to a PC using a USB cable, allowing file access and opening the following folder:

\Internal storage\Android\data\is.arkio.arkio\files\ArkioLogs

Meta Quest

1. Activate Developer mode on your Quest:
   1. Go to dashboard.oculus.com and sign in using your Quest's Meta account
   2. Create a name for your development "organization" - This can be anything
   3. Verify your Meta account - Set up Two Factor Authentication (via phone number)
   4. Activate developer mode from the Meta Quest phone app: Devices > Headset settings > Developer mode > Turn on
2. Connect your headset to your PC using a USB-C cable.
3. On the headset, when prompted, select "Allow" for your PC to access your headset files
4. Arkio's logs can be copied from the following path

\Quest 3\Internal shared storage\Android\data\com.arkio.arkio\files\ArkioLogs

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