### Johan Hanegraaf

Johan Hanegraaf is a moderator of Arkio. He is Co-founder & Head of Product at Arkio. Trained as an architect and engineer, he believes that immersive technologies will transform design tools to be more intuitive, collaborative and enjoyable. Previously, Johan developed tools and new design technologies at Mecanoo architects, earning recognition that led him to speak at industry conferences worldwide.

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### Help Topics

#### [Join group not working in Steam](https://community.arkio.is/t/join-group-not-working-in-steam/101/2)  
*Posted: May 17, 2024*  
Welcome to the community Formula and thanks for sharing this! There is currently an issue with the input field for cloud groups sometimes not responding. Our new update 1.7.2 is now under review and will be available soon to address this issue. In the meantime you can still import models to Arkio.

#### [Import from Unity changes geometry](https://community.arkio.is/t/import-from-unity-changes-geometry/76/7)  
*Posted: Apr 26, 2024*  
Hi [@digib_rit](https://community.arkio.is/u/digib_rit), what might be going wrong here is the Unity scene you are trying to import to Arkio contains extremely distorted/scaled cube meshes. The Arkio Unity exporter only supports exporting prefabs and game objects that are uniform-scaled.

#### [Quest vr walk through](https://community.arkio.is/t/quest-vr-walk-through/69/2)  
*Posted: Apr 19, 2024*  
Hi Drew, thanks for getting in touch and for sharing your warehouse use case! The 25% opacity blending your scene with mixed reality allows us to run Arkio in boundaryless mode on the Meta Quest while preventing users from bumping into walls, people, or other obstacles.

#### [Baked Map from Unity](https://community.arkio.is/t/baked-map-from-unity/66/2)  
*Posted: Apr 19, 2024*  
Hi, our Unity plugins currently only export your scene’s geometry and main embedded texture to Arkio. Advanced material maps or Unity-specific features like baked shadow maps, lighting, or particles are currently not exported.

#### [Error Message “Failed to export model”](https://community.arkio.is/t/error-message-failed-to-export-model/57/2)  
*Posted: Apr 19, 2024*  
Some SketchUp models might have troublesome geometry or references (like textures) that cannot be accessed or processed by our SketchUp plugin. Can you still export small SketchUp models downloaded from 3D Warehouse or do these also give issues?

#### [Error Exporting Revit Files with plugin](https://community.arkio.is/t/error-exporting-revit-files-with-plugin/60/2)  
*Posted: Apr 19, 2024*  
This looks like an issue that we’ve not encountered before and something we’d love to fix in our next updates. Could you share more details on the type of model/geometry that you are trying to export to Arkio? To work around the issue, you can try to export another model.

#### [Unable to change the value when editing a side](https://community.arkio.is/t/unable-to-change-the-value-when-editing-a-side/59/2)  
*Posted: Apr 19, 2024*  
The 2D version of Arkio (on Mac, PC, and Mobile) currently has some bugs and known issues like the dimension size input UI not working. We’re also missing some features that work correctly in the VR version of Arkio.